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SHIPPING PTIONS

Payment

Online payments can be made through PayPay and UTrust. Customers who request other option of payment can contact us through email or phone.

Shipping

UK Shipping £10 delivers in 1-4 business days once the order is produced and ready to ship.

International shipping £20,   The shipping times may vary depending on your location.

For shipment outside of UK please note that the international shipping fee is not inclusive of any custom or import duties and taxes that could be applied to your order.

Returns

If you wish to return or exchange your piece, you have 14 days from the date you received your order.

Request a return by emailing info@melo-jewellery.com with your order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out.

We don’t accept returns of engraved, personalised or bespoke items or of items damaged through normal wear.

We do not cover the cost of any return shipments and it is your responsibility to return the products to us safely. We recommend that you insure the return shipment and use a secure, trackable shipping method, that provides you with proof of sending as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them back.
Once we have received the order back (within 14 days from date of delivery), it will be carefully inspected. Please note we have the right to refuse your return if the jewellery has not been returned in its original condition, if part of the packaging is missing (jewellery box and pouch) or if the products show any signs of wear. 
Once your return has passed our inspection, we will refund you the price you paid for the pieces, using the same method you used to make payment within 30 days. We will not be liable for any fee charged by your bank or financial institution on this refund and we will not refund the shipping costs.

Melo jewellery, is a brand that intends to create Limited Collections and Bespoke Jewellery. I try to make my jewellery as Sustainable and Ethical as possible, also the use of recycled materials is very predominant.

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