If damage is not deemed to be a manufacturing fault, we will advise you on our repairs services.
You should be aware when buying diamond or gemstone jewellery that the naturally occurring stones can contain inclusions, irregularities in colour, size and shape and other individual characteristics. Our gemmologists will discuss this with you during your consultation in more detail, and will usually alert you to such characteristics. We pride ourselves on our transparency, and our Professional will always inform you of the exact characteristics and quality of the diamond you are purchasing.
Jewellery will be subject to wear due to normal, day-to-day activities and trauma. We do not provide a warranty to repair, replace or refund in the event of normal wear or loss of stones. If your stone appears to be loose, please bring your jewellery in for inspection.
Our warranty does not cover theft or loss, and we therefore advise you select an appropriate insurance plan to cover your item.
Conditions of the Manufacturer’s Warranty
As well as the aforementioned conditions, please be aware of the following conditions.
Manufacturer’s Warranty is only available to the owner of the item, and for our items.
Any alterations made by jewellers other than us will void your warranty.
You must have your jewellery serviced by us no less than once every two years. Frequent inspections will likely prevent serious problems occurring in the future.
We recommend you arrange an inspection following any trauma to the jewellery, as soon as possible. The necessary repair may not be covered by the warranty, but we will advise on the best course of action.
Our after-care includes free deep cleaning and full check over services for your item. We recommend you do this when possible to prevent problems.
Defects that occur when the item is in your care are not covered. Please note that discolouration can occur when exposed to certain chemicals, prongs can get caught and bent out of shape and stones can fall out when prongs are loosened, among other day-to-day issues. You should make yourself aware of how to best care for your jewellery.
Complimentary Cleaning and Inspection Services for Diamond Rings
We recommend having your ring cleaned and inspected every year or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge. The customer only pays for shipping. Servicing and repairs to your ring mounting can also be done at this time. Alternatively, customers can bring their jewellery into the Studio and or arrange a meeting in a preferable place.
Note: the cleaning is only to remove the dirt by deeping the ring on ultrasonic, does not include scratches removal (Servicing\Polishing & or Plating).